Household Operations
Written procedures, records and contractor coordination that make a private household run consistently, whoever is on duty.
What this covers
A well-run house depends on routines that do not live only in one person's head. We document how the household works: opening and closing the house, preparing for guests, inventories, cleaning schedules, care of collections and fine fabrics, deliveries, and how security fits around daily life.
We then help the household run to those standards, coordinating contractors and suppliers, keeping maintenance and inventory records, and reporting to the family or family office on what has been done and what needs a decision.
The work is designed for continuity. When staff change, travel or take leave, the procedures and records stay in place.
Who it suits
Families with several residences, households with a growing team of staff, family offices that need consistent standards and reporting across properties, and new homes being set up from scratch.
Scope
One-off
Writing or reviewing a household's procedures, inventories and service standards.
Retained
Periodic reviews and support for the house manager, with extra help at busy times such as openings, moves and events.
Ongoing managed
Managed household operations with procedures, contractor coordination, supervision and regular reporting to the family or office.
How we run it
We spend time in the household, observe how it runs and talk to the family and staff about what works and what does not. We write procedures, schedules and inventories in a form staff can use, and agree service standards with the family.
We introduce the procedures with the staff, set up records and bring contractors and suppliers into the routine. We check standards in person, support the house manager and update procedures as the household changes. You receive regular reports on maintenance, spending, inventories and anything that needs your decision.
Related services
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